We started as two engineers with a van and a promise: if you call, we come. Not tomorrow. Not "we'll schedule it". Today.
In 2016 the Dutch market for industrial coffee machines was split between importers, dealers and separate service companies. A hotel with a breakdown called the dealer, who called the importer, who called an external engineer — and meanwhile the espresso machine stood idle for three days. That had to change.
Today BOLTS stands for one phone number for the whole chain: supplier, installer, engineer, parts supplier — all the same company, all the same team. That is not only faster, it is also fairer — you see what it really costs to keep a coffee machine running, and who is responsible when it doesn't work.
We grew from two engineers to 38, from one van to 22, and from Best to the whole of the Netherlands. What stayed the same: a small team that knows the engineer, and engineers who know the machine. No call centre, no ticket system. Just a promise on the other end of the line.
